Support Channel
Last Updated: September 2026
Contact Us
We are here to help with support inquiries, feedback, DMCA notices, and partnerships
Have a question, feedback, bug report, or partnership inquiry? The BIK.VN team is ready to assist you.
General & DMCA Inquiries
For general user support, questions, and copyright takedown requests.
Technical & Business Partnerships
For advertising collaborations, security vulnerabilities, and developer feedback.
Response SLA
Within 24 - 48 business hours
Monday to Saturday, 08:00 - 18:00 (GMT+7).
DMCA Takedown Procedure
If you believe your copyrighted work is infringed via a link on BIK.VN, please email [email protected] with: (1) The specific URL on BIK.VN, (2) Evidence of copyright ownership, and (3) Your contact details. We will investigate and remove violating material promptly.